1. Drafting the sales contract
1.1. The sales contract between the buyer and the seller will be considered valid when the buyer confirms the configured shopping cart by providing the delivery address for the item, chooses the most appropriate payment method, and is familiar with the internal rules of the online store.
2. Buyer's Rights
2.1. The buyer will have the right to purchase items in this online store in accordance with the rules provided and the internal conditions of the online store.
2.2. The buyer shall have the right to cancel the sales contract with the online store “Teddyway”. If a buyer wishes to cancel this contract, they must notify the seller in writing (by email), stating the reason for the return of the item and the order number, within a maximum of 7 days after delivery of the item. The sales contract cannot be canceled in certain cases indicated in the legislation of the EU and the Republic of Lithuania.
3. Buyer's Obligations
3.1. The buyer is required to pay the full price for the selected items.
3.2. When the item is delivered and the buyer refuses to accept the delivered items without providing any reasonable explanation, or if the address indicated by the buyer is incorrect, the buyer will be obliged to cover the shipping costs, which are determined by the weight of the package.
3.3. The buyer using the services of the "Teddyway" online store must agree to and be bound by these rules and provisions of the sales contract.
3.4. In order to pay for the item you are purchasing, the buyer must provide the item's order number.
4. Seller's Rights
4.1. In case of special circumstances, the seller has the right to temporarily or completely close the online store without prior notice to buyers.
4.2. The seller has the right to unilaterally change these terms and conditions without prior notice.
4.3. If the buyer chooses to pay for the item in advance and makes no payment within 7 days, the seller may refuse to fulfill the order.
4.4. The seller reserves the right to cancel an order at any time and under any conditions, provided that the seller returns the full amount paid to the buyer.
5. Seller's Obligations
5.1. The seller must ensure the appropriate conditions for using the online store.
5.2. The seller undertakes to deliver the ordered items to the address and according to the delivery method indicated by the buyer.
5.3. In certain circumstances, when the seller cannot deliver the item chosen by the buyer, they will offer a different item; however, if the buyer refuses to accept the offered item, the seller will be obliged to return the money to the bank account indicated by the buyer within 7 business days.
6. Item delivery
6.1. The seller or a person authorized by the seller will be responsible for delivering the items.
6.2. The buyer must verify the condition of the item with the seller or a person authorized by the seller.
6.3. In case of damage to the packaging, the buyer may refuse to accept the package, indicating this on the delivery document.
6.4. All delivery information – delivery information page.
7. Returning an item
7.1. The process for returning goods is subject to Decree No. 217 of June 29, 2001, of the Minister of Economy of the Republic of Lithuania, "Regarding the approval of the Rules for the Return and Replacement of Goods".
7.2. The item that the buyer is returning to the seller must be in its original packaging and undamaged.
7.3. Items must be returned to the address specified by the seller. If the item is unsuitable for use due to poor quality, the return postage costs will be paid by the seller.
7.4. If the item is being returned due to poor quality, the seller will be obligated to replace it with a new one of good quality. If the seller does not have the requested item in stock, the buyer will receive a refund.
8. Responsibility
8.1. The buyer will be held responsible for actions taken during purchases at the “Teddyway” store.
8.2. The buyer is not responsible for information provided by other websites, even if the online store “Teddyway” provides links to such websites.
8.3. In the event of any damage, the party deemed responsible shall pay the damages to the injured party.
9. Sending information
9.1. All questions and messages should be sent to the email address provided in the online store or by calling the phone number provided.
9.2. The seller will send all the information to the buyer at the email address provided when placing the order.
10. Final provisions
10.1. These terms and conditions are subject to EU and Lithuanian law.
10.2. The appearance, size, and color of all products may differ slightly from the photos shown in the online store.
10.3. Disputes relating to the implementation of these terms and conditions shall be resolved through negotiations. In the event of unsuccessful negotiations, disputes shall be resolved in accordance with the laws of the EU and the Republic of Lithuania.