1. The shipping price for the item varies depending on the destination country and the size of the order.
2. If the customer wishes to receive the item at their home, they are required to provide the precise address, indicating the apartment and house number, street, city, country, and contact telephone number. .
3. The items must be delivered by the express courier service provider.
4. After transferring the item to the courier, we will inform you by text message or email.
5. Before arriving at your residence, the courier will inform you of the desired delivery time by calling you or sending you a text message.
6. Order delivery time:
European Union countries2 to 5 business days
Outside the European Union5 to 14 business days
Kingdom United4 to 9 business days
Lithuania1 to 2 business days
Latvia2 to 3 business days
Estonia2 to 3 business days
Poland2 to 3 business days
Finland2 to 5 business days
Austria2 to 4 business days
Belgium2 to 4 business days
Republic Czech Republic2 to 4 business days
Denmark2 to 4 business days
Luxembourg2 to 4 business days
Countries Lows2 to 4 business days
France2 to 4 business days
Slovakia2 to 5 business days
Germany2 to 4 business days
Italy3 to 6 business days
Croatia2 to 6 business days
Liechtenstein2 to 4 business days
Slovenia2 to 5 business days
Sweden2 to 5 business days
Hungary2 to 4 business days
Ireland3 to 6 business days
Bulgaria3 to 6 business days
Greece3 to 6 business days
Spain3 to 5 business days
Portugal3 to 6 business days
Romania2 to 5 business days
Switzerland5 to 12 business days
Norway5 to 12 business days
7. Delivery times can take up to 14 business days for wholesale or discounted product orders (orders with 5 or more products in a shopping cart).
8. This delivery time does not apply if the item chosen by the buyer is not in stock or in case of unforeseen circumstances not attributable to the seller.
9. The buyer is obligated to receive the ordered items in person, or they will be received by the person indicated in the delivery information. In other cases, the buyer does not have the right to make a claim stating that the item was delivered to the wrong person.
10. The seller will not be responsible for the delivery of the items if the items are not delivered or are not delivered on time, when the buyer is held responsible for the delay, or in circumstances for which the buyer is held responsible.
11. The goods are delivered to: United States, Canada, Lithuania, Latvia, Estonia, Poland, Finland, Austria, Belgium, Republic Czech Republic, Denmark, Luxembourg, Netherlands, France, Slovakia, Germany, Great Britain (United Kingdom), Italy, Croatia, Slovenia, Sweden, Hungary, Ireland, Bulgaria, Greece, Spain, Portugal, Romania, Switzerland, Norway, Serbia, Bosnia e Herzegovina, Montenegro, Albania.
* Goods are also delivered outside the USA, Canada, and the European Union. For details on specific delivery costs, please refer to the product purchase process website or contact us by email at info@teddyway.pt or send us a message through the contact page.
12. Our production delivery companies: DHL Global, DPD Europe, Postnord, Venipak.